Delete your AlfaPOS account

Last updated: September 22, 2026

AlfaPOS — the point-of-sale app published by 55th Street Ventures on Google Play and the App Store — lets you delete your user account from inside the app, in under a minute, without contacting us.

This page explains how to do that, how to ask us to do it for you, and exactly what is erased and what is kept.

How to delete your account in the app

  1. Open AlfaPOS and go to the More tab. It is the last tab in the app’s tab bar — along the bottom on a phone, across the top on an iPad. Sign in with the account you want to delete.
  2. Tap the profile icon to open My profile. The icon sits in the top-right corner of the More screen, on Android as well as on iPhone and iPad.
  3. Scroll down and tap Delete account. It is the last item on the screen, in red.
  4. Confirm, and sign in again if you are asked to. Deleting an account is a sensitive action, so you may be asked to re-authenticate first — with Google on Android, with Apple on iPhone and iPad, or with your password if you sign in with an email address.

Deletion is immediate and cannot be undone. Every device signed in to the account is signed out, and neither we nor you can restore it. If you want to use AlfaPOS again afterwards you sign up from scratch — a new account starts empty, and it cannot recover the deleted one. Write to us if that gives you any trouble.

If you cannot use the app

Email [email protected] from the address on your AlfaPOS account, with “Account deletion request” as the subject, and we will delete it for you. Use this route if you have already uninstalled the app, cannot sign in, or your organization’s role settings hide the Delete account button.

We may ask you for information to verify that the account is yours, and we respond within 30 days, as set out in our Privacy Policy.

If you want your data deleted but not your account

Email [email protected] and say what you want removed. We will delete what is not tied to a record we have to keep — the analytics and diagnostic data below, for instance — and tell you plainly about anything we cannot, and why. You can also correct your name or email address yourself, from the same My profile screen.

What we delete

The moment the deletion goes through — for an emailed request, once we have verified it, within the 30 days below — the following is erased permanently:

  • Your profile

    Your first name, last name and email address are erased from the AlfaPOS database. The account is flagged as deleted and can never be used again.

  • Your sign-in

    The account is closed and every device signed in to it is signed out. Where you signed in with an email address, with Apple or with Google, the credential itself is deleted from our authentication provider as well.

  • Your place in the business

    Your membership of every organization you belong to, together with your role assignment, your user-group and sales-event assignments, and your personal in-app settings.

What is kept, and for how long

Some information is not ours alone to delete — it belongs to the business you sold for, or to Stripe, or we are required to keep it.

Sales, refunds and receipts you recorded The business’s AlfaPOS organization Kept as the business’s own financial records, for as long as that business keeps its AlfaPOS account and for any period tax or accounting law requires. Once your account is deleted these records carry an internal identifier only — never your name or email address.
Card payments, payouts and customers The business’s own Stripe account AlfaPOS never stores card numbers — payments are processed by Stripe and live in the business’s Stripe account, under Stripe’s retention policy. To have that data removed, contact the business or Stripe.
Usage analytics, crash reports and error logs Our analytics and monitoring providers — Mixpanel, Firebase Crashlytics and Sentry Held against app-install, device or account identifiers rather than against your name, for each provider’s own retention period. Email us and we will have the records associated with your account deleted.
Encrypted database backups AlfaPOS infrastructure A copy of your profile can persist in an encrypted backup for up to 30 days after deletion, until that backup is rotated out and overwritten.
Records we are required to keep AlfaPOS infrastructure Where law obliges us to retain a record — tax, accounting, fraud prevention or a payment dispute — we keep the minimum required, for the period required.

What deleting your account does not do

  • It does not close the business’s Stripe account or cancel anything in it. Stripe accounts are managed at dashboard.stripe.com.
  • It does not delete the organization’s products, customers, sales or reports. Those belong to the business, and its other members keep their access.
  • If you are the only owner of your organization, hand ownership to someone else before you delete your account. Deleting it removes your membership like any other, which would leave the business with nobody able to administer it. If that has already happened, email us and we will put it right.
  • It does not uninstall the app. Remove it from your device the usual way once you are done.
  • If you own the organization and want the whole business account and its data removed, say so in your email to [email protected] — that is a separate request from deleting your own user account.

Questions

Write to [email protected] for anything about deletion or the data we hold, or [email protected] for help using the app. Our Privacy Policy describes everything we collect and why.